Saia is a classic American success story, one that began in 1924 when Louis Saia, Sr. of Houma, La. removed the back seat of the family car and created the first Saia truck.
What started out as an operation of a single truck is now a $1.3 billion company with 147 terminals across 34 states. Today, Saia provides LTL, non-asset truckload and logistics services to a broad range of industries.
What does it take to sustain a world-class company with superior customer service? People. Specifically, Saia’s employees - all 9,000 of them. A company’s growth and success doesn’t happen overnight. It takes passion. It takes the knowledge that sometimes failures lead to your biggest successes. It takes conviction. We, at Saia, understand these dynamics. They are what drive our people to be the best in the industry.
While we have always measured key metrics our customers said were important to them and their business, our primary goal is making sure our customers are satisfied with their entire service experience - from pickup to delivery. In fact, even though we've been around for over 90 years, I encourage you to take a fresh look at Saia. There's never been a time in our history when we've been more focused on our customers than we are today.
Over the last several years, we have implemented many positive initiatives designed to improve our operations. Most recently, our "Quality Matters More" campaign takes our mission of providing our customers with superior service to the next level. We want to make certain that our customers' voice is not only heard but also understood.
Other investments over the last several years - to the tune of $400 million dollars - have been made in new equipment, such as tractors and trailers, and in new and improved facilities.
Employee training is an area where we have focused considerable attention. Our dock mentoring program pairs experienced personnel with newer employees while our "Quality 5" training program is offered to all dockworkers, city drivers and supervisors.
Along with quality, claims-free service, Saia embraces our responsibility as a safe transportation provider. We have repeatedly been recognized for our outstanding safety record.
I appreciate you taking the time to read this short message. All of us at Saia recognize that customers today are armed with more buying information and more choices than ever before and that they are looking for a partnership built upon transparency and trust. We at Saia want to be that partner.