Saia President Portrait

President's Perspective

This year marks a wonderful milestone in the history of Saia as it is the company's 90th anniversary - a remarkable feat when you consider our humble beginning back in in 1924. That's when Louis Saia Sr. decided there was more to be made in delivering produce via the family car than selling it.

Over the years, we've seen the industry change with regard to de-regulation, equipment, technology, and safety. We've ridden the waves of prosperity and weathered the storm during downturns. Through it all, Saia has grown to become one of the largest, most well-respected transportation companies in the country.

In 2013, that tradition persisted as our "Quality Matters" campaign continued to have a tremendous impact on the company. We invested heavily - to the tune of $122 million - in the infrastructure of the company by purchasing new equipment, improving our facilities, and utilizing new technologies so that we can provide our customers with some of the best service in the industry.

In fact, through the end of the year, we had delivered 98% on-time service for nine consecutive quarters.

Saia LTL Freight's first-ever safety poster contest proved to be a huge success - an initiative that was positively received by our customers and the industry. It culminated in the creation of a 2014 safety calendar. We also launched our new websites and introduced the Saia LTL Freight app. To date, the app has been downloaded over 3,000 times.

We increased our communications and promotions with customers. For instance, our "Big Game Sweepstakes," had nearly 10,000 individuals register for the promotion, which awarded two customers the trip of a lifetime to New York City to see one of sport's biggest annual events.

Aside from these initiatives, we've enlarged the size of our sales force by 10 percent, which should increase our growth rate when combined with our enhanced value proposition in the marketplace.

And…we installed a new phone system in our Customer Service and Rate Departments that has increased our ability to meet our customer's needs through several new features.

In closing, because of our anniversary, not only is it noteworthy to reflect on our history and admire how far we have come, but it's also an opportunity to think about what the future holds for Saia.

We hope our customers appreciate all the improvements we've made over the last several years and are eager to see what's in store as we continue to invest in the company and in new products and services in 2014 and beyond.

We appreciate your continued business and support. Thank you for 90 wonderful years!

Thanks,

Rick O'Dell