Saia Quality Matters℠
Quality is a concept often discussed but seldom defined. Not at Saia. For us, as well as our service groups, quality is everything that goes into creating and a positive customer experience. It is the positive tone in our voice when you call and the care with which we handle your shipments. It means showing up when we say we will and delivering on the other end as promised. Quality involves every employee, whether they interact directly with you or not, and influences every decision we make as a company.
As a company, we have developed various signature programs and initiatives to ensure consistently high quality that continues to improve.